Full Time Dispatchers:
Barb Gonzales , Jean Green , Todd Jones , Rashelle Wirtz , Courtney Carrier , Mark Holston Jr.
Kalkaska County Dispatchers are responsible for answering and disseminating calls to seven fire departments, four law enforcement agencies and EMS personnel within the county. Central Dispatch is a 24 hour operation, seven days per week.
The Dispatch Center is the hub of the Kalkaska County Sheriff's Office. Here, dispatchers not only provide a calm response to emergencies but are also responsible for assistance to the first responders, generating numerous calls to various courts and law enforcment agencies for verification of warrants, initiates service calls to wrecker services, utility companies and road commissions as necessary while maintaining accurate documentation/records of the information received.
What is 9-1-1?
9-1-1- is the telephone number that provides direct access to police, fire and medical assistance which initiates a coordinated response.
When to use 9-1-1?
Call 9-1-1 to report a crime in process, a serious illness or injury, or any situation requiring response of police, fire or ambulance. Call 9-1-1 first and then should you need to, call family members or friends. Do not attempt to transport a seriously ill or injured person yourself. We can get qualified help to the victim much faster and safer than anyone. Help is on the way as you are speaking.
What the Dispatcher Needs to Know:
Speak slowly and clearly. Let the dispatcher ask the questions that the first responders will need to know. They include the address where help is needed, the nature of the problem, your name and telephone number. Stay on the phone and answer all questions asked. Do not hang up until instructed to do so.
Did you know?
If you are calling 9-1-1 using your cellphone, the dispatcher does not know your address? As you drive down the roadway, pay particular attention to the street sign names and landmarks in the event you should need to call for help. Help us to help you.
Due to the type of technology currently in place, you can receive a busy signal when dialing 9-1-1 from your cellphone. If this should happen, stay calm, hang up and dial again.
Telephones continue to be the primary means to receive requests for service. The type of technology used has become the major factor in our ability to receive, process and respond quickly and efficiently. Currently, 9-1-1 calls are received from landlines and cellular (wireless) telephones. Cellular phones are not as reliable as landline phones. As more people discontinue their landlines opting for cellphones, we have experienced difficulty in hearing, determining the type of emergency, and inability to determine the location of the emergency. Our 9-1-1 center has the capability of processing location technology from cellphone users providing the signal is strong enough and the phone will provide us with a longitude and latitude reading. Our response to cellphone calls for assistance may take longer because the wireless call may only indicate the cellular tower location receiving the call. Often, cellular calls are subject to "signal bounce". This means if the tower closest to you is busy, your call will be bounced to the next tower, and so on until the signal reaches an available tower and is transferred to a landline.
In these instances, the dispatcher will need to rely on you to provide the necessary information to assist you. For these reasons, it is extremely important that you aware of your location.
Do NOT call 9-1-1 for:
Road or travel directions/information, road or weather conditions, legal advise, civil matters, telephone number assistance or requesting rides.
For any Non-Emergency:
Call the Kalkaska County Central Dispatch at 258-3350.
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