OFFICE OF THE SHERIFF
County of Kalkaska

Central Dispatch


 
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SHERIFF'S OFFICE:
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CRIMINAL INVESTIGATION:
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JAIL DIVISION:
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SPECIAL OPERATION:
Community Police
Computer Crimes
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COMMUNICATION DIVISON:
Central Dispatch

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TELECOMMUNICATOR

DispatchGeneral Experience:

High school graduate, or GED certificate. Prior criminal justice, dispatch or emergency services experience preferred. Experience in radio or telephone communication systems. Ability to type 25 words per minute.

Specialized Experience:

Skill in the use of communications and automated data processing systems/equipment. Ability to maintain effective working relationships with other employees, agencies, and the general public. Report writing skills are essential. Ability to understand, follow and relay concise complex oral/written instructions. Ability to remain calm in stressful situations. Knowledge of data entry/retrieval. Ability to maintain confidential information.

Brief Description of Duties:

Central Dispatch is a 24 hour operation, seven days a week. Duties primarily focus on the intake of calls and dispatching emergency/non-emergency units and personnel; answer telephones and record messages; proficient in map reading; orienteering and its terminology; operate modern communications equipment including computer; perform record functions and a variety of support duties as assigned within the Sheriff's Office. 

Examples of Work:

Intake calls for emergency/non-emergency requests for service. Provides information to the public including emergency medical information. Receives/refers complaints and information; gathers/supplies information to responding public safety units and maintains contact with assigned personnel. Receives/relays messages to proper individuals. Dispatch fire, medical, police and other non-emergency agencies as required. Maintains accurate records of calls for service, logs, reports and information received.